Do we misinterpret what is being said to us because we are triggered by past incidents and we like being right about things?
Have you every got off a phone call hurt, angry and annoyed and tried to figure out what really happened in the conversation to set you off? Do you know what your triggers are? What causes you to react over and over.
Do you believe you can choose how your day’s going regardless of your circumstances? Do you let old automatic conversations get in the way of you having a great day? Do you have great relationships with the people that are important to you? If not, why not?